About Intro Hair
INTRO HAIR is a premier hair salon located in the Upper East Side of Manhattan, NY. Our salon offers a wide range of services including haircuts, blow dry, color, perm, head spa, treatment, and keratin straightening. We are committed to providing essential hair care services, and our team of skilled professionals ensures that every client leaves feeling confident and satisfied.
No Show /Cancellation Policy
Clients booking services exceeding 2 hours of service must provide a $150 deposit.
Cancellation: If canceled 24 hours before the appointment, the full deposit will be refunded.
No Show: Clients who do not show will forfeit their $150 deposit.
Reschedule: Clients calling on the appointment day can use their $150 deposit for a rescheduled appointment. However, to utilize the deposit fully, clients must call at least 3 hours before the appointment. Otherwise, only half of the deposit will go towards the rescheduled appointment.
Salon Policy
Refunds
All products and services are non-refundable.
Service Guarantee
We pride ourselves on our professionalism and expertise. We always strive to provide our clients with exactly what they request and we stand by our work.
However , if a client does not end up with the result they requested and are dissatisfied, we take that very seriously. We will redo the service at no charge if we are notified with in 7days and an appointment is scheduled within 14 days.